1. What type of diffusers do you sell?
We offer automatic aroma diffusers featuring ultrasonic or waterless technology—designed to release fragrance in a steady, controlled mist. Many models include built-in LED lighting for ambiance.
2. How do automatic diffusers work?
Our ultrasonic models use water to atomize essential oils into fine mist, while waterless diffusers vaporize pure essential oil without dilution. Both options offer consistent scent release.
3. Are lights or color features included?
Yes—several of our diffusers come with integrated multicolor LED lights, often offering a “rainbow” effect. Customizable lighting creates a relaxing or decorative atmosphere.
4. Can I set a timer or automatic shut-off?
Most models feature an auto shut-off function that activates when water runs low or after a preset runtime—ideal for energy-saving and safety.
5. How long does the scent last?
Runtime depends on the model and mist intensity, but typical diffusers last 4–8 hours per fill and will automatically pause or shut off when complete.
6. Is the diffuser safe for pets?
Diffused essential oils may still affect pets’ respiratory systems, especially birds and cats. We recommend using diffusers in open, well-ventilated spaces and consulting your vet about oil safety.
7. How do I clean and maintain the diffuser?
Clean the water reservoir or oil chamber after each use to prevent residue and buildup. We provide specific step-by-step instructions in the user manual.
8. What essential oils should I use?
We recommend 100% pure essential oils. Use up to 5–10 drops per session in water-based models. For waterless units, apply directly or through compatible oil bottles. Avoid synthetic fragrances and never mix oils unless safe.
9. Do you offer a warranty or money-back guarantee?
All diffusers include a [e.g., 1-year warranty] against defects and a 90-day satisfaction guarantee. If you experience issues or aren’t satisfied, contact us for a full refund or replacement—no hassle.
10. Are the diffusers travel-friendly?
Yes! Our compact and rechargeable models (USB-C) are ideal for travel, office use, or moving between rooms. They’re lightweight, leak-resistant, and easy to power via USB.
11. How do I choose between ultrasonic and waterless?
-
Ultrasonic: Creates gentle mist and adds moisture—great for dry environments.
-
Waterless: Requires no water, offers stronger scent output, and is highly portable.
Choose based on your preference for moisture output, fragrance intensity, and travel needs.
12. How can I contact customer support?
We’re here to help!
📧 Email: [email protected]
🕒 Hours: Monday–Friday, 9 AM–6 PM (PT)
Or use our live chat on the website—responses typically within 24 hours.
✨ Didn’t find what you’re looking for?
Get in touch anytime—we aim to help you enjoy a beautifully fragrant and stress-free experience with your Rainbow Petal diffuser.